Cancellation Policy
We aim to keep our booking terms clear and fair. Please review the policy below for cancellations, date changes, rescheduling, special cases, and refund handling.
Quick Policy Overview
Cancellation terms depend on the booking type, travel date, vendor commitments, and how close the request is to departure.
Most standard tour bookings are eligible for a full refund, excluding any non-refundable supplier or payment gateway charges.
Approved refunds are processed within 7-10 business days to the original payment method.
Date or itinerary changes requested 30+ days before travel are usually handled without our change fee, subject to availability.
For last-minute changes, WhatsApp or call us so our team can review practical options quickly.
Refund Rules by Booking Type
The following rules apply unless your booking confirmation states different supplier-specific terms.
Note: Payment gateway fees, bank fees, or non-refundable supplier costs may be deducted if already charged.
Note: Confirmed hotels, guides, permits, or transport commitments may affect the final refund.
Note: We may offer partial credit or rescheduling if the booking can be recovered or resold.
Refund Timeline & Process
Once your request is received, our team checks booking type, cancellation date, supplier commitments, and refund eligibility.
Submit Request
Email or WhatsApp your cancellation request with booking name, travel date, phone number, and booking reference if available.
Booking Review
Our team reviews your booking, supplier terms, travel date, and any confirmed services.
Refund Confirmation
We confirm the eligible refund amount, deductions if any, and estimated processing timeline.
Refund Processing
Approved refunds are processed to the original payment method unless another method is agreed in writing.
Receive Funds
Refunds usually appear within 7-10 business days after approval, depending on bank or payment gateway timelines.
Booking Changes & Rescheduling
We understand plans can change. We will always try to offer a practical alternative before cancellation.
Date changes requested 30+ days before travel are usually handled without our change fee, subject to vehicle, hotel, guide, and supplier availability.
Destination, hotel, vehicle, or experience changes may affect the final price. We will confirm any cost difference before updating your booking.
Changes within 48 hours are subject to availability and may involve extra charges for drivers, guides, permits, or hotel amendments.
In selected cases, we may offer travel credit for a future journey instead of cash refund. Credit validity and conditions will be confirmed in writing.
Cancellation FAQ
Need Help With a Cancellation?
Questions about cancellation, refund eligibility, or rescheduling? Contact us and we will review your booking.
We usually respond within 24 hours. For urgent travel-date changes, WhatsApp is recommended.
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